Norby's Department Store
Welcome to Norby's Department Store.

Norby's Department Store has been in business in downtown Detroit Lakes, Minnesota since 1906. Sometimes when you call or email Norby's, you'll get one of the owners of the company answering. As a family-owned department store, all three siblings from the 4th generation of the Norby family are active in the business and share duties in buying, merchandising, managing, selling and yes, answering phone and emails! (The 5th generation are either in school or pursuing their first careers out of college...but hopefully at least one of them will find their path brings them back to Detroit Lakes and a career in retail. Stay tuned...)

Below you will find more nitty-gritty information about exchanges, returns, sales tax and shipping. But if you have any other questions or comments, please, contact us:

Toll Free: 1-877-566-7297 (1-877-5-NORBYS)
Mail: Norby's Department Store
823 Washington Avenue
Detroit Lakes, MN 56501

PLEASE NOTE we are staffed (with real live people answering phone and emails) during regular store hours:
M-F 9:30a-6p
Sa 9:30a-5:30p
Summer 4 Sundays (May 28, July 2, Aug 6, Sep 3) Noon-4p
Christmas Sun (Thanksgiving thru Christmas) Noon - 5p
Off-Season Sun - closed
Open holidays except New Year's, Easter, Thanksgiving & Christmas.

EXCHANGES/RETURNS - Exchanges & returns are easy!

Write a quick note to explain the exchange or return and a reference to your Norby's order number. Include your return address and phone number and enclose the note in the box with the merchandise. Send it back to us via insured mail or UPS ground to us at the following address:

Norby's Department Store
attn: Exchanges/Returns
823 Washington Ave.
Detroit Lakes, MN 56501

If you would also email us the details of the exchange/return at - we'll make sure the item you want in exchange is put on hold for you until we receive your return.

NOTE: All merchandise must be in resaleable, original condition with all original packaging and tags attached - unwashed, unworn and unused. By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on. Please try these items on over your own underwear. We reserve the right to refuse returns on items that do not meet any of the above criteria.


Please allow 14 calendar days from the day you return your package for your return to reach us, be processed and your account credited.

Your credit card will reflect the credit for your returned item(s) and any charges for your new item(s) if applicable. We do not charge additional shipping for an exchange if it is within the 30-day return policy.

If the exchange or return is due to our error or defective merchandise, we will also credit your return shipping (by UPS ground or insured mail). Otherwise, we will refund or credit the value of the item (excluding delivery charges) and any taxes you were charged in the same tender as the original purchase.

Please note that you are responsible for postage on returned merchandise and Norby’s will not reimburse for shipping and handling charges unless we concur that a return is due to our error or defective merchandise, in which case we will credit for return shipping by UPS ground or insured mail.


We at Norby's work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. If an item's price is higher than the price listed on our website, we will cancel your order of that item and notify you of the cancellation. Your contract to purchase an item will not be complete until we send you an e-mail notifying you that the item has been shipped.


In the unlikely event that merchandise arrives damaged, we will work with you for a refund or replacement, but ask that you please call us toll-free at 1-877-5-NORBYS so we can instruct you on how to properly document the damage so we can work with the carrier to quickly remedy the situation.


Sales taxes that appear on your online order are estimates. Only orders shipped to a Minnesota address will have any applicable MN state sales tax added to the total order. (Please note Minnesota does not charge sales tax on essential apparel or shoes.)

To be clear, the Internet Tax Freedom Act (ITFA), which was signed into law on October 21, 1998, does not eliminate sales and use taxes on any and all Internet sales. State and local governments impose sales and use taxes on all Internet sales just as they do for phone or mail order businesses. This means tax is collected only in states where we have a physical business operation, which in our case is only in Minnesota. Example: If a person shipped something to New York, Norby's would not be required to collect sales tax because it has no business operations in New York.


We'll pick the best carrier to get your package to your door quickly and safely, typically UPS or Priority Mail.

Our standard shipping fee structure* is based on the total dollar amount of your purchase. The following is our standard, ground shipping rates:

up to $24.99 --- $5
$25 to $49.99 --- $7
$50 to $74.99 --- $9
$75 to $99.99 --- $11
$100 to $149.99 --- $13
$150 to $199.99 --- $15
$200 to $299.99 --- $18
$300 to $399.99 --- $22
$400 to $499.99 --- $26
$500 and above --- $30

* some zip codes have a surcharge for UPS delivery which is not included in the above charges and will be added, as applicable when order is shipped.

3 Day Select UPS delivery is an additional $10 2nd Day Air UPS delivery is an additional $15 We cannot expedite shipments to PO boxes or military addresses (APO, FPO, etc.)

Any shipment to Alaska or Hawaii will be shipped 2nd Day Air with an additional charge of $15.

Some oversize or heavy items may have additional shipping charges. In this event, we will contact you if actual shipping charges are more than those estimated on your order.

Please note: Due to alcohol content, Federal air safety regulations prevent shipment of fragrances via air.

If items ordered are out of stock, we will contact you as quickly as possible to let you know if and when the items will be available or help you find another item to meet your needs. We are not able to offer "rainchecks" on items.


This web site is operated by the L.J. Norby Company. The web site address for is The mailing address for the L.J. Norby Company is 823 Washington Avenue, Detroit Lakes, Minnesota 56501.

All users of this web site agree that their access to and use of this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user’s own risk. These terms and conditions further are subject to change at any time without prior notice. Any such changes will be reflected in this Legal Policy portion of the web site.

All content and graphics used on and incorporated into this web site, and the arrangement or integration of all content and graphics, are subject to copyrights held by or licensed to the L.J. Norby Company, and all rights are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to the placement of an order or shopping with Norby’s, and any such copies must bear the copyright notice included on each web page. Any other use of this web site or content in this web site is strictly prohibited, unless prior written permission of the L.J. Norby Company is obtained.

This web site, and any information or content on this web site, are provided “as is” with all faults. The L.J. Norby Company makes no representations or warranties of any kind, whether express or implied, with respect to this web site or content or information available on or through this web site. Except as otherwise provided under applicable laws, neither Norby’s, nor the officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this web site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Norby’s is notified in advance of the potential for any such damages. and Norby’s, as well as page headers, custom graphics, buttons, images and other content on this web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by the L.J. Norby Company. Other trademarks, product names and company names or logos used on this web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this web site is strictly prohibited.

Norby’s does not make any representations or warranties about any web site you may access through this web site. Any such web site is independent from and Norby’s has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between and another web site further does not mean that Norby’s endorses that web site. You need to make your independent decisions regarding your interactions or communications with any other web site.

Excluding information related to any order you submit, which is securely retrieved and respectfully treated, Norby’s does not want to receive other confidential proprietary or trade secret information through this web site. Please note that any information, materials, suggestions, ideas or comments sent to Norby’s will be deemed non-confidential, and, by submitting any such information, you are granting Norby’s an irrevocable an d unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.